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How do I contact CarMax?

If you have any trouble setting up your online account, you can contact our Customer Service team at (800) 925-3612.

How do I complain to CarMax?

Call Carmax’s customer service phone number 1-800-519-1511 and have them troubleshoot your problem.

Where is CarMax headquarters?

Richmond, VA
CarMax/Headquarters

How do I get my CarMax payoff?

Frequently asked questions

  1. Monthly payments sent by U.S. Mail should be sent to: CarMax Auto Finance. P.O. Box 6045.
  2. Final payoffs sent by U.S. Mail should go to: CarMax Auto Finance. Attn: Payoff Department.
  3. Final payoffs sent by express mail or overnight delivery should go to: CarMax Auto Finance. Attn: Payoff Department.

Is CarMax a good place to buy a car?

We spoke with a few buyers and sellers, and our general opinion is that yes CarMax is good. The sellers enjoyed their car sales services because the price offered – while a bit under full value – was fair.

Does CarMax have a good reputation?

We spoke with a few buyers and sellers, and our general opinion is that yes CarMax is good. The sellers enjoyed their car sales services because the price offered – while a bit under full value – was fair. The CarMax extended warranty also came in handy for several of our happy customers.

How does CarMax verify income?

Copy of your pay stub. Bank statement, transaction summary, or live/cancelled check as proof of receipt.

What credit score does CarMax use?

Carmax will most likely pull Experian AND Transunion AND Equifax. MULTIPLE times, like 10-12 overall. See how they work is they shotgun your application to MULTIPLE lenders. And each lender pulls whatever bureau they want, sometimes more than one bureau.

What bank does CarMax use?

In addition to CarMax Auto Finance, we work with leading institutions such as Ally Financial, Capital One Auto Finance®, Wells Fargo Dealer Services, and others.

Is there a CarMax in Richmond VA?

CarMax West Broad – Used Cars in Richmond, Virginia 23060. All Stores.

Is there a money back guarantee at CarMax?

No-hassle buying and selling, plus a 30-day money back guarantee (up to 1500 miles). Looking for more to do? You can shop cars in Richmond *CarMax delivery is available within a 60-mile radius of select stores. Not available to customers in all states. Please contact your nearest store for details.

Do you have to pay shipping fees for CarMax?

Please contact your nearest store for details. Applicable store-to-store shipping fees are due in advance of vehicle delivery and are separate from sales transactions.

Do you need a mask to buy a car at CarMax?

Masks may be required where state or local mandates are in effect. No-hassle buying and selling, plus a 30-day money back guarantee (up to 1500 miles). Looking for more to do?