What do I do if my eBay item is not as described?
Contact your seller If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn’t arrived.
Who pays return shipping on eBay if item is not as described?
Who pays for return shipping? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description.
Do I have to pay return shipping if item is not as described?
If the item is returned because it’s faulty, not as described, or damaged in the post, the seller has to pay return postage costs. However, if the buyers want to return the item for any other reason within 14 days, they have to pay to send it back (as long as you made this clear in your listing).
What happens if you don’t respond to eBay return request?
If you don’t respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Here are your response options: Accept the return: The buyer will send the item back to you for a full refund, including the original shipping cost.
How do I return an eBay item?
Start a return
- Find the item in your Purchase history – opens in new window or tab and select Return this item.
- Select your reason for the return.
- If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects.
- Select Send.
Are eBay returns free?
Yes, offering a return policy is an option for all sellers. You can offer returns on individual or all items and distinguish between domestic and international return policies. Listings from Top Rated sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal.
Do I have to pay return shipping if item is not as described PayPal?
Are there any fees? No. This process is fee-free, however PayPal may require you to return the disputed item to the seller at your own cost.
What happens if you don’t have the money to refund on eBay?
When you offer your buyer a refund, the amount will be paid from the total of your Available, Processing, and On hold funds. If you don’t have enough funds to cover the cost of the refund, the amount will be paid from your linked checking account or an on-file payment method.
What happens if I buy something on eBay and it is returned?
After confirming that the item was returned to the seller, a refund of the cost of the item (less any loss in the item’s value, if the item is returned after it was used or damaged by the buyer) and original shipping is sent to the original payment method or the buyer’s PayPal account.
How to check the status of a return on eBay?
You can keep an eye on the progress of your return request by selecting Check your return status below, or in your Purchase history – opens in new window or tab. Check your return status. Send the item back
Can you return an item to the seller if you no longer want it?
You can return it even if the seller’s returns policy says they don’t accept returns. If you no longer want an item, you’ll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions.
What to do if you don’t get your item on eBay?
If a buyer doesn’t receive an item, the buyer needs to submit a request to report that the item hasn’t arrived. The seller should address the buyer’s concern and provide tracking information, updates on the delivery of the item, or a refund.